Anyone in Aus received their S2400 yet? I just got a call from UPS telling me that I’m liable for import duty. I don’t recall this being mentioned, but can anyone outside the US confirm if they had to put import tax/duty?
I’m not cutting a ticket because I suspect Brad & the folks are getting hammered with requests enough already.
Another happy Auzzie S2400 owner here (arrived today!) and, yes, paid the same fees to UPS.
Considerations for other Australians awaiting their order:
The fees are legitimate but UPS’ import charge communications style often comes across like a scam at first (e.g. A text msg out of the blue asking for money!).
Call UPS up using the local support number from their website, quote your tracking ID and they will email send you a proper invoice.
These import charges don’t include duty. US electronics imports into Australia aren’t subject to duty but if total value is >AUD1000 they are subject to GST.
GST is calculated on the total of value the unit, shipping and insurance converted into AUD. There’s another chunky portion of the UPS invoice which is also imposed by the government (a security fee, I think). UPS’ own processing charges are a relatively small proportion of the bill.
Isla Instruments have effectively no influence over these charges. OK, in theory, they could ship their units by sea and, for Australians, that would slightly reduce the import fees. However, it’s a safe bet that bet none of us would view that modest saving as making it worth waiting several additional months’ for transit and port-side customs clearances.