Frozen screen firmware update

[eazyian]

A few folks have had this issue.

Check out this post from another thread. Maybe these steps will help?

Cant Update Firmware?

I browsed around the forum so I tried a few things but what seemed to work for me was first I unscrewed the side and moved the wires for the power down towards the bottom of the unit away from the ribbon cable. At this point it was still not turning on and stuck blank screen so I cleared my SD card by reformatting it and then loaded the last (August) firmware on it and tried to load that onto the unit. This didn’t work so I took that off the and then changed the file name and loaded the August f…

Otherwise maybe send in a support ticket if you can’t get it resolved.