Output 7 muted - I need help (possible DSP issue, not sure)

S2400
1

Here is the scenario. Isla S2400 and DSP with up to date firmware on both.

Symptom is that something has happened that causes my current project to stop Output 7 working (passing audio)

  • At first I thought Output 7 of my S2400 was broken.
  • No audio output (and fully tested all cables to my interface etc) from 7
  • All other outputs are fine.
  • I tested with multiple NEW PROJECTS. Same result.
  • I emailed Isla support and they requested I delete the SETTINGS file from the SD card.
  • I did that, and hey presto Output 7 works again.
  • However, when I loaded the project I was working on previously the symptom returned.
  • Loading any other project, or making a new project, Output 7 does not work until I delete the settings file (again).
  • I have provided video of track settings to Isla Support and they say its all set up fine per channel.
  • I was advised it might be a DSP issue and to post here as its not their area of expertise.
  1. What setting do I need to change to get Output 7 working in my project, and not have to keep deleting the settings file?
  2. And why does this project loading impact the global settings and stop me using Output 7 in other projects including new projects?
  3. What is Isla’s plan for support of the DSP? It seems it is for the community to support presently.

Note. I have NOT posted this in the BUG forum because I have no idea how to recreate the issue, nor how to solve it. It may not BE a bug. Perhaps I have changed something in the DSP or other settings that I can not find.

2

@bradholland

This video is regarding the fault that I DMd you about. See text in post above for context.

I demonstrate the output 7 failure and try to show you settings I think are relevant, and the fact it carries over to new projects after it occurs. Something is being changed globally when that project loads. I would be very happy for this to be user error if I can be provided with the reasoning for this and a way to fix my broken project and stop it affecting all other projects.

I also demonstrate one hit samples playing back at the wrong pitch when loaded and I have NO idea why that is happening as its a brand new issue.

Steve

3

Hello, chiming in here out of curiosity.

Is there any plugin loaded on the DSP bus 7? If’ you’re not sure how to do it: You could check by going to the DSP mixer page (bank + 0) and selecting bus 7 (shift + pad7).

4

Hi. Great question and not on this pad. I’ll double check the others later today.

5

Checked and not the case.

Still no feedback from Isla sadly. Support told me to post here as they only support hardware.