No sound from tracks

Total noob here. Following the video manual and can’t get past video 1 because there’s no sound from the headphones. The filters are all the way open to the right, volume is all the way up all around, I started a new test project and turned the gain on the track up, audition sounds output is set to HP.

Track setting is set to mono, only option, and I see there’s only the options for output 1-8. In the video manual it’s set to 8 and still seems to come out of the headphone jack. When I’m trying to assign sounds to the pad there’s no sound when either auditioned or assigned when I’m scrolling or press the pad.

When I go to the sample menu and change settings I can hear squelches coming through the headphones so I know sound can pass. It’s gotta be some setting I’m messing up. This is a new unit with a DSP card installed by Brad and updated to the latest firmware version I assume. Any ideas? Thank you

first off, it’s likely already not the latest firmware. so update first.
please create a support ticket if you continue to be stuck.
thanks

Ahh okay will do now and I bet that will fix it thank you!