"Select" rotary encoder gets stuck

S2400
1

Hi, just got my S2400 (new) and the “Select” encoder gets stuck. When pressing to select it stays depressed and does not come back up. I have to pull it back up manually to be able to rotate it and to re-press it to commit.

Is there any quick fix for this that I can do myself or do I have to return the S2400?

1 Like
2

Raise a support ticket and let’s see if we can get this resolved remotely for you :slight_smile:

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3

Thanks Rob, issue solved, was a quick fix luckily!

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