I haven’t used my S2400 nearly as much as I would have liked to. Very gentle treatment over the 9 months I’ve had it - yet paint do indeed come off. I’d take a replacement faceplate if it’s offered, though. As long as I can keep my current one to customize. lol
Definitely not raising a stink, though. It looks like an expensive, custom bent part worth a lot of money. These things happen. <3
Hi y’all, #2141 here… kinda late on this but I got mine going on a year ago in December and I started noticing a few months in mostly around the Start/Stop buttons but gradually around the pads too. I keep my fingernails clipped and try keep my hands clean as much as possible and so I’m honesty not sure the cause.
I’ve had MPC’s throughout the years and other stuff and of course seen wear, but I’ve never seen anything to this extent.
That being said, I absolutely love this machine and it’s surpassed all my expectations and plan on banging out on it for years to come. I’m hoping they figure something out for us! The pics detailed the hell out the dust/lint lol, but really the only think wearing is the bottom paint areas.
Hey! Kinda late on this, but I did create a ticket not long after posting this, and got a response pretty quick saying that despite the other posts, there have only been 2 tickets submitted for this. I got a quick respond asking some questions like if I used decksavers, cleaning, and about if anything else makes contact etc.
At that point, I was told he was going to speak with Brad, but that was the last I have heard about it since. I would definitely recommend anyone that has this issue to please create a ticket, to at least make them aware!
It has gotten worse since then, as I imagine it will as I keep using it. I love the machine, it’s just kinda ugly now lol.
Throw a piece of clear matte tape over the bottom edge of the unit where your hands sit. It might tear of all the paint when you decide to remove it (Have not tested…hah) but at least you won’t have to worry about your numbers and text wearing off in the meantime.
Some of the wear above like scratch marks etc seems unlikely that it’s coming from typical use though, right? I mean…that stuff looks like you’re dropping coins on your 2400 or something. Yikes. I hope this isn’t the case with all of them, that’s unfortunate.
I have raised this issue with my enclosure manufacturer.
I sent them all your pictures with flaky print, and comments that are pertinent to the issue.
When I know more about what might be causing it, and what steps are being taken to mitigate this happening in the future, I will chime in again.
It’s possible that I could have polycarbonate overlays made for the people who have this issue.
My apologies to all of you that are affected by it.
Thank you so much! Man, love this machine, the team and the company. I get that it’s not easy getting in front of issues but reaching out to the manufacturer and letting us know about that is a great start. And yet another reason why I’m gonna keep rockin’ with y’all! Keep it up